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☆ A baggage handler lost their job after a passenger found an obscenity written on the luggage tag of his heavy bag
▼ + stars: | 2024-02-07 | by ( Pete Syme | ) www.businessinsider.com time to read: +2 min

A Qantas passenger found an offensive word written on his bag in marker. Qantas apologized and said the baggage handler will no longer work for them. AdvertisementA baggage handler will no longer work for the Australian airline Qantas after writing an offensive word on a passenger's bag, 7News Australia reported. "Clearly the Qantas baggage handler at Perth Airport wasn't happy lifting my bag," Tilbury said in the post. The offensive word was written on a label that identified the bag as heavy, noting that "assisted lift may be required."

Persons: —, Sonny Tilbury, Tilbury, 7News, Menzies, Mr Tilbury Organizations: Qantas, Service, Australian, Perth Airport, Qantas Group, Business Locations: Australia, Perth, Western Australia, Karratha, Tilbury

☆ Pilots at Qantas' unit halt planned two-day strike ahead of further talks
▼ + stars: | 2023-10-31 | by ( Rishav Chatterjee | ) www.reuters.com time to read: +2 min

AFAP on Friday said that Network Aviation pilots will stop work on Wednesday and Thursday in a bid to negotiate wages. Australia's industrial relations tribunal, the Fair Works Commission (FWC), presided over a series of talks between pilots and the airline on Monday. AFAP members – who make up 90% of the pilot group at Network Aviation – won't be engaging in protected action until next week's bargaining sessions are completed, the pilots' union said. Meanwhile, Qantas expressed disappointment over the union choosing to "cause disruption and uncertainty" by threatening the strike, a few days before a meeting with the FWC. The airline will continue to work with the FWC over coming weeks to seek a resolution, it added.

Persons: Loren Elliott, AFAP, –, Tim Waterer, FWC, Rishav Chatterjee, Ayushman Ojha, Mrigank Dhaniwala Organizations: Qantas, Kingsford Smith International Airport, REUTERS, Pilots, Network Aviation, Qantas Airways, Australian Federation of Pilots, Qantas Group, Fair Works Commission, Thomson Locations: Sydney, Australia, Bengaluru

☆ Aussie regulator takes Qantas to court for selling cancelled flights' tickets
▼ + stars: | 2023-08-31 | by ( ) www.reuters.com time to read: +1 min

Aug 31 (Reuters) - Australian competition regulator has taken Qantas Airways (QAN.AX) to court, alleging the flagship carrier in mid-2022 kept selling tickets for more than 8,000 cancelled flights for an average of over two weeks after the flights were called off. "We have commenced these proceedings alleging that Qantas continued selling tickets for thousands of cancelled flights, likely affecting the travel plans of tens of thousands of people," ACCC Chair Gina Cass-Gottlieb said. "However, this case does not involve any alleged breach in relation to the actual cancellation of flights, but rather relates to Qantas' conduct after it had cancelled the flights." ACCC said it would pursue orders including penalties, injunctions, declarations, and costs against the airline for its conduct after flight cancellations. Reporting by Poonam Behura in Bengaluru; Editing by Shailesh Kuber and Rashmi AichOur Standards: The Thomson Reuters Trust Principles.

Persons: Gina Cass, Gottlieb, Poonam, Shailesh Kuber Organizations: Qantas Airways, Qantas, Australian Competition, Consumer Commission, Airlines, ACCC, Qantas Group, Jetstar, Thomson Locations: Australian, Bengaluru

☆ Qantas focuses on international capacity recovery after record annual profit
▼ + stars: | 2023-08-23 | by ( ) www.reuters.com time to read: +2 min

"Travel demand is incredibly robust and we've taken delivery of more aircraft and opened up new routes to help meet it," Qantas Group CEO Alan Joyce said. Qantas said its group domestic capacity is expected to remain above pre-COVID levels throughout fiscal 2024. Additionally, its profit was helped by the completion of the group's A$1 billion recovery programme launched in 2020, in the wake of the COVID-19 pandemic. The results beat the mid-point of Qantas' profit outlook of A$2.43 billion to A$2.48 billion, nearly A$850 million higher than its 2018 record levels of A$1.60 billion. The company, however, did not announce a final dividend, continuing the trend of non-payment for the past three years.

Persons: Loren Elliott, Alan Joyce, Refinitiv Eikon, Roushni Nair, Archishma Iyer, Shailesh Kuber, Sherry Jacob, Phillips Organizations: Qantas, Sydney Airport, REUTERS, Australia's Qantas Airways Ltd, Thomson Locations: Sydney, Australia, Bengaluru

☆ Qantas unveils new livery in support for Indigenous referendum
▼ + stars: | 2023-08-14 | by ( ) www.reuters.com time to read: +2 min

SYDNEY, Aug 14 (Reuters) - Qantas (QAN.AX) on Monday unveiled plans for some aircraft to carry special livery supporting recognition of Aboriginal and Torres Straits Island people in Australia's constitution, stepping into the divisive debate on Indigenous rights. Australians will vote in a landmark referendum later this year on whether they support altering the constitution to include a "Voice to Parliament", an Indigenous committee to advise parliament on matters affecting First Nations people. Support for the proposal has been dipping in recent months, according to opinion polls. The national carrier said livery featuring a 'Yes23' logo, asking Australians to vote Yes in the referendum, will be carried on three aircraft: a Qantas Boeing 737, a QantasLink Dash 8 Turboprop and a Jetstar Airbus A320. In addition to the Yes livery, Qantas will support the Yes23 campaign teams with travel so they can engage with regional and remote Australians ahead of the referendum, the company said in a statement.

Persons: Alan Joyce, Anthony Albanese, Praveen Menon, Lincoln Organizations: SYDNEY, Qantas, Torres Straits, Qantas Boeing, Jetstar Airbus, Nations, Thomson Locations: Australia

☆ Serving 'lunch' before midnight — and other ways airlines can help reduce jet lag
▼ + stars: | 2023-06-22 | by ( Monica Pitrelli | ) www.cnbc.com time to read: +4 min

They also kept a daily health log before, during and for two weeks after test flights, it said. It means you start reducing the jetlag straight away," he said in a statement after the first test flight was conducted. For now, Postnova said, travelers shouldn't wait until they land to combat jet lag — rather, they should start the process as soon as their flight departs. An onboard 'wellbeing zone'The jet lag research is being conducted while Qantas awaits 12 Airbus 350 aircraft it ordered in May 2022. Passengers exercise during a Qantas test flight from New York to Sydney on Oct, 19, 2019.

Persons: University of Sydney's Charles Perkins, David Gray, Svetlana Postnova, Postnova, Alan Joyce, James D, Peter Cistulli, Joyce Organizations: Qantas, University of Sydney's, University of Sydney's Charles Perkins Centre, Volunteers, Flight, Getty, CNBC, Morgan, University of Sydney, New, Flyers, Airbus Locations: Sydney, New York City, London, New York

☆ Trying to cure jet lag? Try chili, chocolate, and stretching.
▼ + stars: | 2023-06-18 | by ( Katherine Tangalakis-Lippert | ) www.businessinsider.com time to read: +4 min

The Australian airline Qantas is conducting test flights to find a cure for jet lag on long flights. Researchers for the Australian airline Qantas are working to find a cure for jet lag — and the answer may be on your plate. Project Sunrise flights offered "specific menu items including fish and chicken paired with fast-acting carbohydrates, as well as comfort foods like soups and milk-based desserts. The aim was to promote the brain's production of the amino acid tryptophan ('Tryp') to help passengers drift off more easily." Insider previously reported eating tart cherries, watermelon, and cucumbers may help air passengers sleep and wake easier and fight jetlag.

Persons: —, University of Sydney's Charles Perkins, Alan Joyce, James D Morgan, jetlag, Peter Cistulli, Cistulli Organizations: Australian, Qantas, Service, University of Sydney's, University of Sydney's Charles Perkins Centre, Sunrise, Qantas Passengers, Passengers, Sleep, University of Sydney Locations: New York, London, Sydney, Australia

SummarySummary Companies Hudson is the first female CEO to lead the airlineNew CEO to take over from Alan Joyce in NovemberMay 2 (Reuters) - Australia's flagship carrier, Qantas Airways Ltd (QAN.AX), on Tuesday named its finance chief Vanessa Hudson as its new chief executive officer, making her the first woman to lead the century-old airline. Hudson's appointment makes her one of the few female executives leading an airline, including Virgin Australia CEO Jayne Hrdlicka. "Vanessa has been market-facing as CFO since October 2019, which will have prepared her well for the very public role as Qantas CEO," RBC Capital Markets analyst Owen Birrell said in a note. SUCCESSION PLANSJoyce, 56, served as Qantas CEO for more than 14 years and helped navigate the airline through the COVID-19 pandemic, fluctuating fuel prices, and competition. Qantas said Hudson would continue in her current role until taking over as Qantas' 13th CEO at the 2023 annual general meeting.

☆ More than 300 passengers were forced to stay on a plane for almost 7 hours after it diverted for a medical emergency
▼ + stars: | 2023-02-26 | by ( Jyoti Mann | ) www.businessinsider.com time to read: +2 min

Jetstar passengers were forced to stay on a plane for close to seven hours on Sunday. The flight from Bangkok to Melbourne diverted due to a passenger's medical emergency. The Jetstar flight from Bangkok to Melbourne landed in Alice Springs, in Australia's Northern Territory, at about 7.20 a.m. on Sunday. The 320 passengers on flight JQ30 had to wait on the plane for almost seven hours because the airport didn't have "customs processing facilities," Jetstar said in a statement. One passenger, Paul Tarrant, told ABC that the plane had issues with its air conditioning and the entertainment system was turned off.

☆ Airline passengers left 'devastated and angry' when a plane turned back after flying for more than 4 hours
▼ + stars: | 2022-12-30 | by ( Jyoti Mann | ) www.businessinsider.com time to read: +2 min

Jetstar sent a plane heading to Bali back to Melbourne after several hours of flying, per ABC News. A passenger told the Daily Mail that a fellow traveler noticed on a flight monitor screen that the plane was returning to Melbourne. One passenger on board the flight told ABC News that their fellow travelers were "devastated and angry" when they found out the plane was returning. A spokesperson for the airline told ABC News that the service had been swapped to a larger Boeing 787 plane so it could take more passengers, but the swap was not approved by the Indonesian regulator. "We know this has been an extremely frustrating experience for customers and sincerely apologize for what happened," Jetstar's spokesperson told ABC News.

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